Seamless Mobility

A strategic intervention integrating public & shared mobility using a complementary travel product

Seamless travel nowadays is hard to find as there are too many modes of transport available, all with their own methods of using them. My master's thesis focussed on defining what constitutes seamless mobility, what that could look like for the traveller, and how it can be incorporated in the Dutch mobility sector. This is done through a series of observations, interviews, facilitation sessions, and interaction tests using physical prototypes. The entire thesis is available using the following link.



Download the thesis here:

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One of the goals as set out by the thesis is to define what exactly constitutes seamless mobility. The following paragraph approaches the term and provides an explanation:

"Truly seamless mobility can only be attained when seamlessness itself is not consciously perceived: upon the realisation of being in a seamless experience, does it fail to exercise its duty. It is a purely cognitive concept in which actions are without intent and decisions are based solely on heuristics. Therefore, travellers must not attempt to consciously interact with a seamless journey if they want to experience her operations undisturbed."

"Travellers must not attempt to consciously interact with a truly seamless journey if they want to experience her operations undisturbed."


Timothy Puglia

Therefore a new novel seamless interaction idea is presented. The proposed interaction is essentially the inverse of the current situation revolving around the idea of a wireless digital handshake. Wherein the old scenario the traveller must physically present a modality-specific identifier to a permanently closed barrier i.e. gate or moped, a traveller now carries a small modality non-specific token which can be detected by a gate at the train station or by a parked shared modality if it is in close proximity. Check-in gates at the train station are now permanently open and subsequently will only close when a valid token is not detected i.e. the digital handshake cannot be made. The same goes for checking in on a shared modality. Shared modalities are permanently unlocked and turned on and will cut the power, apply the brakes, or sounds an alarm when a valid token is not detected i.e. the digital handshake cannot be made. The combination of the wireless technologies PKES and UWB are selected.

The introduction of the aforementioned seamless mobility scenario is dependent on the integration of public transportation and shared mobility services. Based on interviews with a municipality, a shared mobility provider, desk research, and leveraging the future introduction of Account Based Ticketing, nine strategic interventions are proposed.